Frequently Asked Questions
When is the last day for online or email registration?
The last day we will accept online or email registration:
Friday, July 13, 2018 at 11:45 p.m. CST
Anyone wishing to register after that day must do so onsite between the following times:
Is onsite registration available?
Onsite registration will be available Monday, July 16 from 2:00 p.m. – 7:00 p.m. You may also register Tuesday and Wednesday mornings beginning at
7:30 a.m. Onsite registration will take place at the registration desk. Onsite registration may be paid by MasterCard, Visa, American Express, or Discover credit card; by check drawn from a U.S. bank, payable to Working Dog Magazine ($30 fee for returned checks); or cash.
Onsite registrants receive a certificate for 16 hours Continuing Law Enforcement K9 Education via USPS Priority Mail within six (6) weeks after the conference.
Can I bring my spouse or significant other with me to classes?
Only paid attendees are allowed in classes. NO EXCEPTIONS. We will offer a visitor’s badge for social hours ONLY that will be available each night at the registration desk.
Can/Should I bring my dog to the conference?
You are welcome to bring your K9 to the Working Dog Conference & Vendor Show. Our host hotel is K9 friendly; dogs are welcome but not required. Dogs must be kept on-leash with an identifying harness or collar as a service/working dog while on hotel grounds. If you leave your dog alone in the room, you must kennel them or put the DO NOT DISTURB sign on the outside of your door. Hilton St. Louis at the Ballpark has waived the customary pet deposit if you are a hotel guest.
I’ve never been to St. Louis, what are some things I should know?
Slide into St. Louis and revel in the unique vibe of the largest city in the Great Plains. Beer, bowling, and baseball are some of the top attractions, but history and culture, much of it linked to the Mississippi River, are a vital part of the fabric. And, of course, there’s the iconic Gateway Arch that you have seen in a million pictures; it’s even more impressive in reality. Many music legends, including Scott Joplin, Chuck Berry, Tina Turner and Miles Davis, got their start here and jammin’ live-music venues keep the flame burning. For more information, visit explorestlouis.com.
What is the cancellation and refund policy?
Cancellation/Refund – 100% refund less a non-refundable processing fee of $25 prior to 60 days; 50% refund less a non-refundable processing fee of $25 between 59 days and 30 days; no refunds 29 days prior to the event.
Substitutions – Substitutions are permitted within the same company, agency or department without penalty. Substitution requests may be submitted up to one (1) week in advance of the event. A full registration form for the substitute attendee must be completed to process.